Privacy policy

Dripnest operates this store and website, including related content, features, products, tools, and services (collectively, the “Services”). Our store is powered by Shopify, which provides the technology that enables us to offer the Services.

This Privacy Policy explains how Dripnest collects, uses, stores, and discloses personal information when you visit our website, use our Services, purchase our products, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with Dripnest, we may collect the following information:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products viewed or purchased
  • Cart and wishlist activity
  • Order history
  • Returns, refunds, cancellations, and exchanges
  • Transaction details and payment status

Payment Information

Payments may be processed through third-party payment providers such as Razorpay and other payment services supported by our store.

We may receive information such as payment status, transaction ID, payment method, and other transaction-related information necessary to process your order.

We do not intentionally store your complete debit/credit card number, CVV, UPI PIN, or banking password on our own systems.

Communications

Information you provide when you:

  • Contact customer support
  • Send us an email
  • Submit an inquiry
  • Communicate with us through our website or social media

Device and Usage Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Pages visited
  • How you interact with our website
  • Cookies and similar technologies

2. How We Collect Personal Information

We may collect personal information from:

Directly From You

For example, when you:

  • Create an account
  • Place an order
  • Enter your information at checkout
  • Contact us
  • Subscribe to communications
  • Submit a form

Automatically

We may collect certain information automatically when you browse or use our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive information from companies that provide services to us, such as:

  • Shopify
  • Payment processors
  • Fulfillment providers
  • Shipping and courier companies
  • Analytics providers

From Other Third Parties

We may receive information from advertising, social media, or other third-party platforms where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order updates
  • Handle returns, refunds, and exchanges
  • Provide customer support
  • Maintain your account
  • Improve our website and products
  • Personalize your shopping experience

Marketing and Advertising

Where permitted by law and according to your preferences, we may use your information to:

  • Send promotional emails
  • Send offers and product updates
  • Show relevant advertisements
  • Measure advertising performance
  • Understand customer preferences

You can unsubscribe from promotional emails using the unsubscribe option provided in those communications.

Security and Fraud Prevention

We may use information to:

  • Detect fraudulent transactions
  • Prevent unauthorized activity
  • Protect our website and customers
  • Investigate suspicious or illegal activity
  • Maintain the security of our Services

Communication

We may use your information to:

  • Respond to questions
  • Provide customer support
  • Send order-related notifications
  • Communicate important information about our Services

Legal Compliance

We may process information when necessary to:

  • Comply with applicable laws
  • Respond to lawful government requests
  • Resolve disputes
  • Enforce our policies
  • Protect our rights and property

4. How We Share Personal Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

Shopify

Our store is hosted and powered by Shopify. Shopify processes information as necessary to provide its platform and related services.

Payment Providers

We may share necessary information with payment processors such as Razorpay to process and verify payments.

Fulfillment and Shipping Providers

Because Dripnest uses third-party fulfillment services for certain products, necessary customer information may be shared with fulfillment and shipping partners to manufacture, pack, and deliver your order.

Technology and Service Providers

We may use third parties for:

  • Website hosting and technology
  • Analytics
  • Customer support
  • Cloud storage
  • Fraud prevention
  • Marketing and advertising

Legal or Business Transactions

We may disclose information when required by law or in connection with events such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.

We may also disclose information when necessary to protect DripNest, our customers, or others.

5. Relationship With Shopify

Dripnest uses Shopify to operate its online store.

Shopify may collect and process information about your access to and use of our store as part of providing and improving its services.

Information submitted through our store may be transmitted to Shopify and other service providers involved in operating the Services.

For information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Understand website traffic
  • Analyze customer behavior
  • Improve our Services
  • Measure advertising performance

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or social media platforms.

Dripnest does not control the privacy practices of those third parties. If you visit an external website, we recommend reviewing its privacy policy and terms.

We are not responsible for the privacy, security, content, or practices of third-party websites.

8. Children's Privacy

Our Services are not intended for children who are below the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the details below so that we can review and, where legally appropriate, delete the information.

9. Security and Retention

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our Services
  • Processing orders
  • Maintaining business records
  • Complying with legal obligations
  • Resolving disputes
  • Preventing fraud
  • Enforcing agreements

The specific retention period depends on the type of information and the reason it was collected.

10. Your Rights and Choices

Depending on applicable law and where you live, you may have rights regarding your personal information, including:

Right to Access

You may request information about the personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Deletion

You may request deletion of your personal information where legally applicable.

Right to Data Portability

In certain circumstances, you may request a copy of your personal information in a portable format.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Please note that we may continue to send necessary non-promotional communications, such as order confirmations, shipping updates, account notices, or important service-related messages.

To exercise an applicable privacy right, contact us using the information in the Contact Us section below.

We may need to verify your identity before processing certain requests.

11. International Data Transfers

Because Dripnest uses Shopify and other third-party service providers, your information may be processed or stored in countries outside India.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

12. Complaints

If you have a concern about how we handle your personal information, please contact us first using the contact information below.

We will review and respond to privacy-related concerns as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices
  • Our Services
  • Technology
  • Legal requirements
  • Regulatory requirements

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, contact us:

Brand: Dripnest
Email: shubham4u899@gmail.com
Phone: +91 9306 061 325

Dripnest
India